FAQs

1. Do you offer click and collect? 

Yes. Click and collect is available at checkout for customers in Ballarat. Select this option when placing your order and you’ll receive details about where to collect your order at checkout.

2. What type of photo quality works best?

High-resolution images work best for a clear and clean print. An example would be professional photographs, but this is not a must as your phone can capture high-resolution and clear images too.

3. What type of photo is considered low-resolution?

Screenshots, cropped photos, old images, and fuzzy or blurry photos are low-res files. You can still upload these file types if you are happy with the quality because true memories don't depend on pixel counts –– it's how you remember them. 

4. How do I make my own custom design? 

To create your own custom design, we recommend you use graphic design software like CANVA with the measurement set to 6.35 cm x 6.35 cm. Please save your file at the highest PNG resolution. If you need help, please contact us using the contact form or email at collektiveline@hotmail.com

5. Can I order more than one copy of the same photo?

Yes, you can. Upload your photo multiple times to match the chosen quantity set.

6. Can I use landscape set-up photos?

Portrait is preferred and ideal for our square-size photo magnet. If you upload a landscape image, it will be cropped to fit our magnet size and you may lose sections of your photos. After uploading your photo, you can edit and crop to select the focus you want printed. 

7. What if I want to change my photos after placing my order? 

If you change your mind about the photos you’ve uploaded, you have a 15-minute grace period to cancel your order and place a new one. 

After this time, please get in touch with us as soon as possible by email or Instagram. If we haven’t started making your order, we’ll do our best to update your photos for you. We can’t guarantee changes once production has begun.

8. Who makes and packs my order? 

I’m Christy, the founder of Collektive Line, and I make and pack every personalised photo magnet order here in Ballarat, Victoria.

9. When will I get my order? 

Please allow 2–5 business days for us to make and process your order. Processing times for bulk orders may vary. 

Once your order has been shipped, you’ll receive an email with further information. Delivery times vary depending on your location and are in addition to our processing time. 

For estimated Australia Post delivery times and more shipping information, please see our Shipping Policy page.

10. What happens if my order arrives damaged?

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to limit your rights under Australian Consumer Law. 

12. Still have a question? 

We’d love to hear from you. Use the contact form to get in touch.